Technical Support Manager

NWAY TECHNOLOGIES PVT LTD

Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work well and never hesitate to walk an extra mile to cater to the industry specific needs of our clients. We deliver smart, dedicated and timely services to add value in our client's business and dependable work ethics. We are right now serving companies having turnover of 50 crores to 3000 crores at most.

Position: Assistant Support Manager (Technical)

Department: Implementation

Qualification: Degree/Diploma in Engineering/Computer Science/Information Systems or related technical areas or equivalent

Experience: 3-7 years

Location: Indore

Roles & Responsibilities:-

Take care of technical support teams with strong leadership to meet customers expectations and business requirements.

Monitor/Execute necessary action to minimize service cost to improve service profitability

Plan/Promote service productivity improvement project

Preparation for new product launch (training, support structure)

Optimize technical staff resource allocation

Follow up customer complaints with engineers until closure

Always keep engineers aware of Company Compliance

Coordinate closely with the ERP business process owners to maintain and update the ERP system

Any other duties assigned by Management from time to time.

Key Skills Required

In depth understanding of ERP product and software technical support

At least 5 years of relevant working experience in a similar industry

Significant experience in leading customer engineer team, resource management, discipline and motivation

Strong leadership skills

Good interpersonal and customer handling skills

Flexible and adaptable

Responsible attitude and a willing-to-help-others mind set

Employee Benefits

Health Insurance

Optional Holidays

Full time