Front Office Executive (Female)

Maintain telecommunication system.

Should be able to answer inquiries regarding the services delivered at the clinic.

Maintain proper patient data.

Assist the clinic in scheduling appointments and meetings.

Patient / Customer care

To handle patient queries and direct them appropriately

To manage billing and discount information with patients

To efficiently deliver procedures laid down for customer care - these include invoicing.

Patient Feedback needs to be filed and effectively implemented.

Managing appointments

To adhere to company policy and presentation

Preparation of Daily reports including Patient Count

Courier Dispatch Log has to be maintained.

Housekeeping employee duty Logbook need to be maintained.

Appointment Reminder calls have to be completed on the previous day evening for the smooth flow of patients.

Doctor Appointment Calendar has to be maintained.

Orients and educates patients and their families by meeting them and explaining about the care plans and other information relating to the treatments.

Respect patients by recognizing their rights; and maintaining confidentiality.

Follow up of investigations and diagnostic reports.

IP advance collection.

Preauthorize pending should clear within 24 hours.

Discharge intimation status should be given not more than 12 hours.

Probable Date of Discharge should be updated daily.

Billing card check.

No delay in discharge

Time taken for discharge should be within 4 hours.

Collection of feedback against discharges.

Ensure high patient satisfaction.

Ensure all patient grievances are recorded and addressed.

Full time