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Malayalam Voice Process

Company:
Info HR Solutions
Location:
VasanthaNagar, Karnataka, 560001, India
Posted:
April 26, 2024
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Description:

Company Overview

Info HR Solutions - Your Trusted HR Partner. We are a team of experts dedicated to providing you with the best solutions for your Human Resources needs. We are here to be your strategic HR partner, providing tailored solutions to meet your unique workforce needs. Info HR Solutions has 2-10 employees and is a part of the Business Consulting and Services industry.

Job Overview

We are hiring for the role of Malayalam Voice Process with less than 1 year of experience. This is a full-time position based in Bangalore, Karnataka, India. As a Malayalam Voice Process Executive, you will be responsible for handling voice calls in Malayalam and English, and effectively persuading and convincing people. Strong computer skills are also required for this role.

Qualifications And Skills

Fluency in both Malayalam and English languages

Excellent communication and interpersonal skills

Strong persuasion and convincing skills

Ability to handle customer queries and concerns with empathy

Basic computer skills

Ability to work in a fast-paced environment

Attention to detail

Ability to work in a team

Roles And Responsibilities

Handle inbound and outbound calls in Malayalam and English

Provide excellent customer service by effectively addressing customer queries and concerns

Convince and persuade customers to take the desired action

Maintain accurate and detailed records of customer interactions

Adhere to company policies and procedures

Collaborate with team members and other departments to achieve customer satisfaction goals

Stay updated with product knowledge and industry trends

Full time

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