Company Overview
Info HR Solutions - Your Trusted HR Partner. We are a team of experts dedicated to providing you with the best solutions for your Human Resources needs. We are here to be your strategic HR partner, providing tailored solutions to meet your unique workforce needs. Info HR Solutions has 2-10 employees and is a part of the Business Consulting and Services industry.
Job Overview
We are hiring for the role of Malayalam Voice Process with less than 1 year of experience. This is a full-time position based in Bangalore, Karnataka, India. As a Malayalam Voice Process Executive, you will be responsible for handling voice calls in Malayalam and English, and effectively persuading and convincing people. Strong computer skills are also required for this role.
Qualifications And Skills
Fluency in both Malayalam and English languages
Excellent communication and interpersonal skills
Strong persuasion and convincing skills
Ability to handle customer queries and concerns with empathy
Basic computer skills
Ability to work in a fast-paced environment
Attention to detail
Ability to work in a team
Roles And Responsibilities
Handle inbound and outbound calls in Malayalam and English
Provide excellent customer service by effectively addressing customer queries and concerns
Convince and persuade customers to take the desired action
Maintain accurate and detailed records of customer interactions
Adhere to company policies and procedures
Collaborate with team members and other departments to achieve customer satisfaction goals
Stay updated with product knowledge and industry trends
Full time