Customer Relationship and CRM Executive

Company Overview

Jos Alukkas Group is a renowned brand in the luxury goods and jewelry industry. With close to 46 outlets across India, we pride ourselves in crafting high-quality jewelry that is BIS certified 916 hallmarked gold. As the first ISO 9001:2000 certified jewelry group in the world, we are committed to delivering exceptional products to our customers. The company is led by Sri.A.V.Jose, along with his three sons, Sri.Varghese Alukka, Sri.Paul.j.Alukka, and Sri.John Alukka.

Job Overview

We are looking for a Customer Relationship And CRM Executive to join our team at Jos Alukkas Group. As a Customer Relationship And CRM Executive, you will be responsible for building and maintaining strong relationships with our customers and ensuring their satisfaction. This role is based in Thrissur, Kerala, India, and requires 1 to 3 years of experience in a similar role. The employment type is full-time.

Qualifications And Skills

1-3 years of experience in a similar customer relationship or CRM role

Bachelor's degree in business administration or a related field

Excellent communication and interpersonal skills

Strong problem-solving abilities

Ability to work well in a team

Proficient in using CRM software

Attention to detail and accuracy in customer data management

Ability to multitask and prioritize tasks effectively

Knowledge of the luxury goods and jewelry industry is a plus

Roles And Responsibilities

Build and maintain strong relationships with customers

Handle customer inquiries, complaints, and provide appropriate solutions

Manage customer data and ensure its accuracy in the CRM system

Collaborate with internal teams to address customer needs and resolve issues

Assist in the development and implementation of CRM strategies

Analyze customer feedback to identify trends and improve customer experience

Prepare reports on customer interactions and provide insights to management

Ensure timely and effective communication with customers

Stay updated on industry trends and competition to provide valuable recommendations

Full time