Desktop Support Engineer

Provide first-line technical support for desktops, laptops, and peripherals

Install, configure, and troubleshoot hardware and software components on desktops and laptops

Diagnose and resolve technical issues related to operating systems, applications, and hardware

Manage and prioritize support requests through a ticketing system

Perform routine maintenance tasks, updates, and patches to optimize desktop performance

Set up and configure new desktops and laptops for users

Possess basic knowledge of computer hardware and Windows-based operating systems

Familiarity with networking concepts and protocols

Hands-on knowledge of crimping LAN cables and cabling

Configure and manage Wi-Fi routers and access points

Collaborate with other IT teams to ensure seamless integration and functionality of desktop systems

Maintain and update desktop-related documentation

Strong problem-solving skills and ability to work independently

Full time