Production Support Engineer

Job Title: Production Support Engineer

Location: Coimbatore

Years of Exp: 2+ years

Essential Responsibilities

Troubleshooting and resolving technical support requests created by our customers

Serving as the primary point of contact for escalations, working closely with our product and engineering teams to respond to and resolve customer-impacting incidents

Building internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve

Onboarding and training newly hired individual contributors, setting them up for success, and enabling them to confidently engage and respond to our customers

Engaging customers and responding to technical questions received from the Customer Support team.

Growth mindset, with an unrelenting focus on continuously improving your knowledge and skill set

Experience

2 to 6 years of experience in production support

Support experience with applications based on Java

Rich experience in Relational and no SQL DB

Experience in Support and monitoring tools.

Good to have React JS/Angular JS/ HTML/Javascript

Knowledge & Skills

B.E. / M.Sc / MCA in Computer Science or a related technical field

Strong and Analytical debugging skill

Good knowledge in Azure / AWS / Google cloud

Ability

Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy in a remote work environment

Must posses good logical & critical thinking skill

Excellent Multitasking skills and communication skills

Full time