Team Leader - Call centre

Company Overview

Dr. Haror's Wellness believes in the power of self-love to transform beauty and life. Experience advanced dermatology services and LoveYourself. With 51-200 employees, the company is in the Health, Wellness & Fitness industry.

Job Overview

Mid-Level: 4 to 6 years of experience, Full-Time position in Delhi, Greater kailash 1.

Qualifications And Skills

Experience in team leadership and call centre operations

Proficiency in Microsoft Excel for data analysis and reporting

Strong skills in tele sales and pre sales techniques

Ability to effectively manage a team and drive performance

Excellent communication and interpersonal skills

Roles And Responsibilities

Lead and manage a team of call centre agents to achieve performance targets

Provide coaching and mentorship to team members for professional development

Monitor call centre metrics and analyze data to improve operational efficiency

Collaborate with other departments to ensure seamless communication and workflow

Handle escalated customer queries and complaints effectively

Interested candidate may drop your CV at .

Full time