CRM Executive

Job Overview

We are seeking a talented and motivated CRM Executive at Boomaa Consultants - India. As a CRM Executive, you will be responsible for managing and maintaining customer relationships, ensuring excellent customer service, and supporting the sales team in achieving targets. This is a mid-level position requiring 4 to 6 years of experience. The job location is Shimoga, Karnataka, India, and the employment type is Full-Time.

Qualifications And Skills

Excellent communication and interpersonal skills

Strong problem-solving and negotiation abilities

Good knowledge of customer relationship management (CRM) software

Computer literacy, including proficiency in MS Office

Prior experience in the construction industry is preferred

Ability to work independently and collaborate with team members

Attention to detail and organizational skills

Female candidates are preferred for this role

Roles And Responsibilities

Build and maintain strong relationships with new and existing customers

Understand customer needs and recommend appropriate products/services

Ensure excellent customer service by addressing customer inquiries, issues, and complaints in a timely manner

Collaborate with the sales team to achieve sales targets

Manage and update customer database in the CRM system

Prepare and analyze sales reports

Conduct market research to identify potential leads and market trends

Assist in organizing sales and marketing events

Stay up-to-date with industry trends and developments

Full time