Front Office Executive

Job Description JD Title: Front Office Executive Department(s): Front Office Division: Rooms Reports to: Front Office Manager Level/Grade: JOB SCOPE SUMMARY Coordinates on a daily basis the activities within the hotel.

Oversees the Operator Operations.

Works under the guidance of the Assistant Front Office Manager or Front Office Manager.

DUTIES & RESPONSIBILITIES Assists in associate supervision, ensuring timely completion of requests recorded on software and delivered consistent with departmental timing standards.

Must be thorough with Emergency handling procedures.

Oversees the ordering of supplies.

Ensures that the associate performs all side work and additional assigned duties.

Is very familiar with hotel extensions and ensures that all operators are equally knowledgeable.

Is familiar with all hotel services and provides this information to all operators.

Monitors work areas for cleanliness and proper working condition of all equipment.

Is trained to prepare work schedules.

Is trained to maintain accurate records.

Performs all related duties and services as assigned by the Assistant Front Office Manager or Front Office Manager Responds to solve problems in the absence of Senior Management.

Complies with all departmental policies, as well as hotel rules and regulations Ensures operators comply with the same rules and regulations.

Must be familiar with all Brand Standards and ensure 100% compliance.

Write reports as needed.

Ensure proper grooming of associates.

Answer inquiries regarding hotel policies and services.

Additional duties as necessary and assigned.

Provide other services as requested by Front Office Manager.

JOB KNOWLEDGE, SKILLS & ABILITIES Appear confident, well groomed and dressed in a smart casual manner Knowledge of IDS Software Personality: warm, welcoming, smiling and pleasant Act with integrity Communicate effectively Fair and firm Supervisory abilities Good Administration skills JD Title: Front Office Executive Department(s): Front Office Division: Rooms Reports to: Front Office Manager Level/Grade: Hands-on approach to all operational aspects Good Communication Skills Initiative Self-motivated Coaching Skills Good computer skills Train the trainer skills Good Interpersonal Skills Knowledge of local laws and regulations related to Rooms Proficiency in Opera, PABX systems, Fire Control and Evacuation Systems Software knowledge Knowledge of Starwood and Westin Hotels standards Good Leadership Skills Fluency in English Proficiency in Microsoft Office software: Word, Excel and PowerPoint, as a minimum

Full time