Telecaller

Telecaller

Job Summary

As a Telecaller, you will be responsible for receiving and reaching out to potential and existing customers over the phone, providing them with information about products and services, and persuading them to make a purchase or take a desired action. Your role will involve effective communication, rapport building, and maintaining accurate records of interactions.

Job Responsibilities

Inbound Calling: Attending prospective and existing customers sales and enquiry calls.

Outbound Calling: Place outbound calls to prospective or existing customers with the goal of taking review for the product and service, promoting products, services, or obtaining information.

Product/Service Knowledge: Acquire in-depth knowledge of the products or services being offered in order to answer customer questions and address their concerns effectively.

Pitching and Presentation: Clearly and persuasively present product or service information to customers, highlighting its benefits and addressing any objections.

Customer Engagement: Engage with customers in a friendly and professional manner, building rapport and maintaining a positive customer experience.

Handling Objections: Listen to customer concerns or objections and address them with appropriate solutions or information to maintain interest.

Data Management: Maintain accurate and detailed records of customer interactions in a CRM (Customer Relationship Management) system.

Feedback and Reporting: Provide feedback on customer responses and insights gained from calls to help refine sales strategies.

Team Collaboration: Collaborate with team members, supervisors, and other departments to achieve overall organizational goals.

Professionalism: Maintain a professional and courteous demeanor during all customer interactions.

Qualifications And Skills

Excellent verbal communication skills.

Ability to persuade and influence customers.

Patience and ability to handle rejection.

Good listening skills and empathy.

Strong organizational and multitasking abilities.

High school diploma or equivalent.

Prior experience as a telecaller or similar.

Completion of a sales-related training program is preferred.

Computer literate.

Full time