Customer Support Executive
Description:
Collating all enquires in all media.
Digital Media
Own Website
India Mart
Emails
Print Media
Brochure
ii) Flyer
iii) Product packages (Currently reception number is there. BeaContact Number need to be updated)
iv) Medical Buyer
Toll-free
Enquiries coming to toll free to be transferred to Beacontact
Enquiries coming to reception as well as any number in HO
One-point contact for all Product enquires (Related to Sales for all group companies)
Maintain the list of latest equipment for discussing to the customers.
Discuss with Digital marketing executive and decide which equipment model to be promoted on each segment.
No discussion on commercial or technical aspects of products until permitted
First communication to enquiry directly- By call and mail
Validation of enquiry from interaction with customer and other sources
Uploading genuine enquiry to CRM of the concerned FLSP/BM
If any lead is already in CRM, check the status & mail to staff for getting update
After uploading in CRM, Mail & WhatsApp to concerned FLSP and Managers
Follow-up on a bi-weekly basis with FLSP & update to be given to Managers
Closing of any lead with Beacontact only after direct communication with customer
Monthly MIS to be submitted to Management but MIS data should be updated twice in week
Minimum 50 calls daily to customers for validating enquiries and generating leads
Informing the concerned departments on any other enquiries/ concerns coming to Beacontact.
16. Calls to the customers, who visited to our exhibition/stall/Roadshows for checking their interests & generating leads.
Full time