Customer Support Engineer

Contact:

Mail ID: [HIDDEN TEXT]

Position: Customer Technical Support

Location: Chikhali corporate office,

Experience: 6-10 Years

Qualification: B.E-Mechanical, DME

JD for Customer Technical Support.

Coordination with external customers for after sales services

Post sales Technical support to customers

Providing customer support services in addition to the technical services

Prioritizing and dealing with the issues in a timely manner

Keeping track of the customer queries and resolving the issues as early as possible

Ensuring that the fault is completely rectified and ensuring that it does not appear in the future.

Providing correct feedback to customers

Preparing technical support team performance reports.

Improve customer service experience, create engaged customers and facilitate organic growth

Develop service procedures, policies and standards

Coordination with internal Department (accounts, design, sales, production and quality)

Coordination with installation team. Arranging Manpower for installation & commissioning of projects

Coordination with client -regarding payment, production, dispatch, design related issues.

Answers customers questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources

Solving query between installation team & Client

Scheduling the project from Start to end

Entering all handover report in CRM

Preparing work order release of production department.

Internal Purchase order release to purchase department.

Follow up & Collect payment from Clients.

Taking drawing approval from clients.

Resolving of troubleshoot for each and every project if required.

Full time