Junior IT HelpDesk Engineer

Ciklum is looking for a Junior IT HelpDesk Engineer to join our team full-time in India.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

Junior IT HelpDesk Engineer provides the first line of technical support to all Ciklumers and basic IT services of high quality. This role involves performing day-to-day support tasks and resolving failure issues.

Responsibilities:

Managing tickets on the Service Desk system

Delegating tasks to the second and third lines of support

Communicating with customers through Gmail, Google Chat, Google Meet, and phone calls

Providing daily user support with hardware and software issues

Cooperating with other IT sub-departments to solve common IT issues

Cooperating and communicating with other IT sub-departments to find the best way to fix problems and improve IT service management

Maintaining up-to-date both external (for customers) and internal (for the team) documentation up-to-date

Preparing, provisioning, and deprovisioning workstations for newcomers and leavers

Cooperating with the Procurement department

Cooperating with IT service providers

Managing IT assets and peripherals in the IT stock

Requirements:

Technical background: Knowledge of administering Windows 10 and above, macOS, and Microsoft products

Problem-solving abilities: Diplomatic and analytical mindset, client-oriented (client first) approach, calm attitude to challenging tasks

Teamwork skills: To be a team player able to cooperate with the other team members to fulfill daily tasks

Understanding of the ITIL principles and good communication skills: To be able to convey information clearly

Stress resistance: To be able to remain calm in difficult or stressful situations

Self-improvement and self-education: To be eager to learn and to be ready to search for better solutions with minimal input data

English level: Upper Intermediate or above

What's in it for you

Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, as well as financial and legal consultation

Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications

Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally

Flexibility: Own your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-up

Opportunities: we value our specialists and always find the best options for them. Our Resourcing Team helps change a project if needed to help you grow, excel professionally and fulfill your potential

Global impact: work on large-scale projects that redefine industries with international and fast-growing clients

Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

India is a strategic growth market for Ciklum.

Be a part of a big story created right now. Let's grow our delivery center in India together! Boost your skills and knowledge: create and innovate with like-minded professionals — all of that within a global company with a local spirit and start-up soul.

Supported by Recognize Partners and expanding globally, we will engineer the experiences of tomorrow!

Be bold, not bored!

Interested already

We would love to get to know you! Submit your application. Can't wait to see you at Ciklum.

Full time