Quality Analyst (Voice Process)

Who are we

We are an end-to-end Market Research Services provider in areas such as Survey Programming, Data Collection, Data Processing and Data Analysis-enabling our client companies to concentrate their corporate energies on their core activities. Our research networks span across 75 locations with translation, transcription and survey programming capabilities in 20-plus international languages. We have a track record of conducting extensive projects in the Americas, Europe, The Middle East, Africa and the Asia Pacific region thus providing genuinely global, optimally lucid and highly qualitative research.

What we are looking for

We are looking for a dynamic Quality Analyst to help maintain our call quality for our client projects.

What Youll Be Doing

Listen and filter all quality surveys conducted via voice files

Identify errors/quality parameter concerns

Assess the call and score it for a Quality A or Quality B call

Train employees for quality parameters

Conduct regular sessions on good calls and bad calls

Promote good calls via constant training and education of the same

Ensure that feedback is given in the right format without affecting the motivation of our interviewers.

What are the skills that youll need to succeed in this role:

Technical Skills Behavioral Skills

Listening Skills Customer Delight

Know- How About IT & KPO Industry Communication Skills

Knowledge of voice files Time Management Skills

Understanding of content per project Interpersonal Skills

Flexibility

What are the perks in store for you

You will gain extensive knowledge of various trends in various markets/countries across various products, services

You will learn global business requirements via interaction with our global clientele

Your communication skills will polish because you will be gaining global exposure

Full time