L1 Support Engineer

Title: L1 Support Engineer

Location: Kanpur, Uttar pradesh

Experience - 1 to 3 year

We are currently seeking a L1 Support Engineer, who will be a part of a team that works collaboratively to solve complex problems and to ensure our large-scale, distributed services run optimally. This team has a balance between fast paced real-time operations support and deep system analysis to determine ways to reduce system complexity and improve efficiency. We bring creative engineering solutions to operations problems and focus on optimizing existing systems and reducing work through automation.

Responsibilities

Taking ownership of customer issues reported and seeing problems through to resolution

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

Refer to internal database or external resources to provide accurate tech solutions

Document technical knowledge in the form of notes and manuals

Be Able To Write Complex Sql Queries.

Skills Required

Ability to diagnose and troubleshoot basic technical issues

Working Experience in Database Sql, Plsql.

Comfortable with Asp.net.

BS degree in Information Technology, Computer Science or relevant field

Good understanding of computer systems, mobile devices and other tech products

Understanding of Middleware technologies will be a plus

Full time