Call Center Executive

We are searching for a candidate with voice processing skills who has worked as a telecaller. The applicant must have excellent communication abilities in at least one language (native). SSC is the bare minimum need for rural candidates and intermediate for urban ones. Preferable is experience working for a health insurance organisation.

Roles

Timely management of a lot of incoming and outgoing calls

Adhering to call centre scripts when dealing with various topics

Determining the demands of consumers, clarifying information, researching every problem, and offering solutions

Responsibilities

Take advantage of opportunities to upsell products when they present themselves

Manage a high volume of inbound and outbound calls in a timely manner

Follow communication scripts when handling various topics

Identify customers' needs, clarify information, research every problem, and provide solutions and/or alternatives

Build lasting relationships and engage customers by going above and beyond

Maintain clear records of every conversation in our call centre database. Attend educational seminars frequently to advance your knowledge and performance. Meet your individual and team's qualitative and quantitative goals.

Skillset

Prior customer service experience; a history of exceeding quotas; strong phone and verbal communication abilities; and active listening

Experience with CRM systems and procedures

Attention to the needs of customers and tolerance of various personality types

Capability to prioritise tasks, multitask, and successfully manage time

Candidates with a high school diploma and a second degree.

Experience of at least two years is necessary.

Full time