MS Dynamics CRM

Roles & Responsibilities

Leading or participating in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system

Architecting the CRM system, related customizations and reports to model the businesss organizational process

Advising business users on best practices for CRM, development or integration processes

Balance business users requests and requirements with technical constraints

Writing technical specifications for planned work

Mocking up specifications for our overseas Live Services team, and facilitating the completion, testing and deployment of development projects

Installing and maintaining versions of 3rd party products such as Click Dimensions, Linked In and Inside View

Building and configuring CRM forms, views, dashboards and workflows

Developing SSRS reports using Microsoft SQL and FetchXML

Working closely with BI project teams or other resources for completion of projects related to the CRM system

Working with internal support members to resolve technical issues with servers, ETL packages, SQL, SSRS and other related technologies to the internal CRM system

Maintain code repository, VSTS backlog and source control

Effectively utilize SDK and 3rd party tools such as XRMToolbox for administration of CRM system

Regularly communicating with the Business Systems Manager and business users on the status of issues and projects

Coordinate with Business Systems Manager to ensure overall business solution is positioned and implemented in line with global architecture and roadmap

Estimating the completion of tasks and managing resource time

Ensuring consistent release management, change management and project approval processes

Support of the application including fixing application issues

Qualifications

Strong written communications especially related to articulating technical specifications

2 years experience with Microsoft Dynamics 2016/365 CRM

Experience in customizations, JavaScript, C#, .NET, HTML, SQL Server, SSRS including plugins, scripting and form creation

Experience with CRM API, REST/ODATA and SOAP endpoints

Strong understanding of and ability to configure security groups, roles and teams

Comfortable using Visual Studio, TFS/VSTS, source control, CRM SDK

Desired Skills

Knowledge of the O365 platform as it pertains to feature sets that integrate with Dynamics CRM solutions including SharePoint and OneDrive/OneNote

Familiarity with Data Export Service and Azure SQL

SSIS or other ETL technologies

Experience working with consulting services industry or salesforce automation/project service automation solutions

Microsoft Certification

Project Management

Full time