Session Maker - Physiotherapist

Job purpose:

Achieve PSG, Paid Target, daily, monthly & departmental targets as set by the company.

Ensure the list of appointments is received from the reception on a daily basis for follow-up.

Deliver the list of results to CCA-SPA at each end-of-day closing.

Coordinate with the Senior Session Maker for all appointments to prepare all relevant treatment plans.

Introduce the BioSwiss Group in the Spa and Exhibitions or outdoor missions in line with the Corporate communication protocol.

Complete all CRC Forms for customers when required.

Ensure all customers receive an excellent experience throughout their visits.

Adhere to the code of practice for hygiene (CPH) and code of conduct (COC) in the spa.

Implement the Monthly program (MPR).

Implement promotional facial protocol (PTP) as per the monthly training.

Prepare Daily Tracking, and send it to the team leader & spa manager on a daily basis.

Advise and discuss with customers the relevant treatments andor products specific to their needs and explain the benefits, cost, usage mode, frequency . etc.

Diagnose customer s skin condition and identify skin type with a complete understanding of any medical history if any, in order to propose the right treatment plan for services as well as the needed products to maintain results achieved from sessions.

Drive sales to the organization by performing the first free/promotional appointments or referring the lead to a session maker after proposing the needed treatment plan and briefing them on Bioskinspa s line of business.

Become her client s beauty consultant; suggest additional treatments and products needed, follow up on their progress and orders, demonstrate how to use them, and answer all their questions to ensure customer satisfaction.

Be an expert on all the services available and their related products to help in performing sessions if needed in compliance with set protocols. Superb knowledge of consumer products; indications and counter indications.

Upsell & Cross Sell by referring the client to different departments; hair, skin & body, to increase overall turnover.

Fill the Consignment Note (CNT) with all required information and hand it over to the cashier in order to get the item for any home service appointment.

Fill out the New Plan Order (NPO) or Product Order (ORD) Forms and provide it to the cashier for invoicing when the customer is buying a product or Service in accordance with the Standard Terms and Conditions (STC) set by the Company.

Collect the outstanding balance for all active customers as per daily LOA.

Complete facial and skin sessions on a daily basis.

Acquire references from clients and potential customers for a higher demographic reach and brand awareness.

Attend all training sessions (knowledge of products & services).

Add personal appointments at least one appointment per day.

Fill out the Exchange form (EXF), and Customer Refund (CRF) and hand it to the customer service department at the customer s request.

Fill the Customer comments sheet (CCS) for verbal complaints in the spa by the customer, and deliver the sheet to the customer service team for further investigations and actions.

Coordinate with the team leader & spa manager to achieve personal Targets, support the team, and maintain the requested average from the branch sales team.

Support the sales team to do promotional facial or closing sales deals during their absence or when needed.

Ensure knowledge of the monthly marketing plans and weekly social media promotions and provide this information to the customers.

Reach set weekly, monthly, and yearly individual targets and effectively contribute to her branch s target; instilling team spirit within the branch.

Maintain customers files and records on CRM.

Ensure customer retention by following up on active customers who haven t purchased a service or product for a specific period of time.

Performing a minimum of eight sessions per day for higher productivity and increased turnover.

Actively maintain all types of equipment used in good condition and record all materials used on its related checklist.

Prepare daily reports on activities and perform session results.

Abide with the internal Rules and regulations of the company (IRR).

Job Requirements:

Educational Qualification:

Physiotherapist or Esthetics Graduate

Work Experience:

Minimum 2 years of experience in a similar position

Active listening and problem-solving skills

Confident and enthusiastic

Sales and Persuasion skills

People oriented and respectful

Motivated and determined with a positive attitude

Self-confident and problem solver

Affective listener

Desired Candidate Profile

Education:

Any Graduation Gender:

nm

Nationality:

Any Nationality

Full time