Collection Manager

Key Objectives :

Responsible for achieving the collections target in the assigned area while ensuring that SOPs and legal norms are followed as per process and organizational policy

Responsibility :

Ensure amounts collected from the customer are deposited in the branch within the specified timeline

Ensure feedback from collection activity is properly updated in Collection System

Adherence to Code of Conduct always

Timely reporting of service issues to the supervisor

Follow all related procedures/documentation wherever applicable

Timely completion of all training requirements - annual refreshers, e-learnings, product refreshers etc

Closure of all customer escalations within applicable TAT

Maintenance and timely update of the legal MIS

Maintain relations with the law enforcement agencies and the courts for effective recovery of dues in the region.

Timely implementation of legal tools

Ensure proper documentation of all case files pertaining to foreclosure and compliance of procedure and processes

Ensure that all the accounts are managed in a manner so that:

Defined timelines are met

Appropriate approvals are in place

Continuous feedback given to the local Credit team

Maintain relations with the law enforcement agencies for effective recovery of dues

Ensure documentation of Foreclosure files as per checklist

Timely assignment of Foreclosure accounts for actions under relevant policies/ regulations.

Maintain stock of property as per applicable processes

Maintain periodic Asset verifications reports.

Ensure timely update of records for accountholder's change of contact details

Achieve targeted results through interface with internal as well as external stakeholders

Conduct periodic Collection Agency Audit

Exercise adequate control over Agency performance in terms of

Recruitment & training of field collectors

Managing agency and field collector productivity

Qualification - Post Graduate/Graduate in any discipline

Full time