Engineer-DS1

Second Level Operations Senior Engineer will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations.

This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels..

We believe in trust - we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible!

We believe in creativity - trying new things and learning from our mistakes.

and We believe in sharing our insights and helping one another to build an even better user plane.

We truly believe in happiness; we enjoy and feel passionate about what we do and value each other s technical competence deeply.

What you will do

The main job responsibilities are specified as follows:

To develop the team for delivery of services as per agreed SLA/WLA with customer.

Issue handling.

CSR Review with PA responsible

TT/ CR Performance Management Reporting

To ensure RCA for any Critical event.

To ensure vital support is provided to Network Rollout, DP and FM including Prioritization of tasks as per business needs.

To ensure all the activities are conducted are driven as per MSTOP guidelines.

To ensure all the MIRs are released as per MSTOP guidelines.

Monitoring and review of TT, CR and AT on daily basis.

Ensure that User Access Control is implemented as MSTOP process and regular review is in place.

To provide the BO CA Manager with reports of team performance in the allocated area on a scheduled basis.

To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible.

To give in the creation and improvements to procedures and routines within the department / group.

Interface management with Circle, Regional and Central teams of OSD, MSIP and GNOC.

To initiate, support and implement uniform organizational processes.

Authorized to report security breach incidences.

Authorized to raise CSR.

Responsible for driving EHS through employee Awareness and Compliance for the responsible unit

You will bring

Voice Call Signaling Routing

Network Architecture

Signaling Protocols

Traffic Dimensioning

Performance Characteristics of IN Network Nodes

End-to-End Performance Audit Optimization

Planning/ Design of IN Networks

Key Qualification:

Bachelor level, in engineering (IT, Telecom) or

4-6 years experience in Operations, Customer handling and Technical support.

Experience in Ericsson Charging System will be preferred.

ITIL, Oracle, CCNA, Red Hat Certified professionals will be given more preference

Full time