Software Business Analyst - Post sales

Overview

A Software Business Analyst specializing in post-sales plays a crucial role in ensuring the successful deployment of software solutions to customers. They act as the bridge between the software development team and the end-users, contributing to the refinement and enhancement of products to meet customer needs. This position is integral to the organization's ability to deliver high-quality, customer-centric solutions and drive customer satisfaction.

Key responsibilities

Collaborate with stakeholders to understand post-sales business processes and requirements.

Evaluate customer needs and translate them into detailed software requirements.

Work closely with developers to ensure the successful implementation of post-sales software solutions.

Conduct user acceptance testing and gather feedback for iterative improvements.

Analyze post-sales data to identify trends, issues, and opportunities for optimization.

Provide post-sales support and troubleshoot issues to ensure customer satisfaction.

Assist in training end-users on post-sales software functionalities.

Participate in post-sales project planning and contribute to timeline and resource estimations.

Document post-sales processes and functionalities for internal and external stakeholders.

Contribute to the continuous improvement of post-sales software solutions based on market feedback.

Collaborate with cross-functional teams to drive post-sales software enhancements and new feature development.

Stay updated on industry trends and best practices in post-sales software solutions.

Participate in internal and external meetings to represent the post-sales software perspective.

Support the sales team with post-sales technical inquiries and demonstrations.

Contribute to the development of post-sales support strategies and initiatives.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Business, or related field.

Proven experience as a business analyst in post-sales or customer support, preferably in the software industry.

Demonstrated understanding of post-sales business processes and customer needs.

Proficiency in gathering and documenting software requirements and specifications.

Strong analytical and problem-solving skills to address post-sales software challenges.

Excellent communication and interpersonal abilities to collaborate with diverse stakeholders.

Experience in conducting user acceptance testing and gathering user feedback.

Familiarity with post-sales support tools and systems.

Ability to prioritize and manage multiple post-sales projects simultaneously.

Understanding of software development methodologies and processes.

Knowledge of post-sales customer engagement and support best practices.

Detail-oriented mindset with a focus on delivering high-quality post-sales solutions.

Proven track record of customer-centric outlook and delivering exceptional post-sales support.

Ability to adapt to dynamic post-sales requirements and pivot strategies accordingly.

Certifications in business analysis or relevant fields is a plus.

Skills: analytical thinking,communication,jira,agile project management,wireframing

Full time