Personal Service Technician

Are As Follows

Responsible for entire customer and workshop process.

Mainly responsible for all parts of the process, but support must be provided from

the rest of the organisation, in order for the PST to deliver customer satisfaction and

an efficient workshop process.

Customer booking and dialogue

Responsible for retrieving and documenting all relevant information connected to

having a complete work order at first customer contact. Responsible for customer

and production planning including giving price information.

WO admin

Responsible for all work order administration including invoicing of

Warranty/Goodwill, Insurance cases and Leasing companies. However, the Workshop

Support function must provide help for the PST.

Handle rental car keys for workshop customers

Responsible for booking rental cars for workshop customers, as well as handling the

keys for both outgoing and incoming cars.

Identify parts

Responsible for identifying and ordering of parts, together with Workshop Support if

needed.

Service, Repair and Fault tracing.

Responsible for following Volvo methods when performing all types of jobs in the

workshop.

Responsible for following local workshop standards and routines.

Install accessories and Perform PDS

Responsible for performing PDS and installing accessories for customers as well as

the sales department.

Refurbish used cars

Responsible for refurbishing used cars with a work order based on the car evaluation

provided by the sales department.

Inspecting Quality of Car Wash

Responsible for inspecting quality of external car wash on workshop customers' cars.

Technical reports

Responsible for reporting faults or deviations in the Volvo systems to Volvo. This to

ensure that corrective actions can be taken.

Attend daily meeting and Contribute to continuous improvement through

identification of problems

Responsible for sharing relevant knowledge and findings with the team as well as for

bringing problems to everyone's attention and solving them together with team.

Customer follow-up

Responsible for following up on the customers a few days after the workshop visit.

Full time