Collection Associates // process associates//VKYC verification

Roles and Responsibilities

To recover dues of delinquent customer as per allocation through in-house as per RBI guidelines and as process & policies laid down by the organization within set timelines.

Coordination and support to field team to ensure timely resolution of cases.

He/she would be responsible for collection of overdue accounts of customer is all buckets and for various products through Tele-calling. (targets on productivity and collections as per product/bucket as per the organization policies)

Maintaining detailed feedback file in required format, maintain trails on the collection portal

Should be able to resolve customer queries and escalate as when required (as per specified grid)

Collect customer payments in accordance with payment due dates

Utilize various skip tracing tools and collection strategies to locate the right party in order to negotiate payments.

Make outbound calls in a professional manner and improving customer relations. Desired Candidate Profile -

Graduate or under graduate from a reputable university

Ability to work to deadlines

Good negotiating skills

DRA certified - Mandatory

Highly numerate

Ability to multitask

Computer skills

Good Communication Skill

Full time