Front Office gsa

Tasks and duties

Greeting guests on arrival.

Undertaking front desk service duties.

Administering check-in and check-outs.

Assigning rooms and issuing keys.

Delivering mail and messages.

Processing guest payments and managing bills.

Coordinating with porters, concierge, kitchen staff and housekeeping.

Acting as a central source of information for guests during their stay.

Processing food and beverage requests.

Resolving problems and dealing with conflict or tension with disappointed guests.

Coordinating third-party services such as tour guides, taxis, airport transfers and rental cars.

Full time