Digital Marketing Team Manager

Job Responsibilities

Day-to-day management and oversight of Digital Marketing resources, maintains work schedules and oversight of time off requests, staffing conflicts and resourcing along with direct support of management.

Monitors and regularly assesses overall team and individual performance against goals/KPIs to assess knowledge and performance improvement opportunities, including conflict resolution, staff issues and escalating foreseeable attrition risks.

Actively participates in individual team members performance reviews, providing regular feedback regarding misses/errors and additional training needs to leadership, contributing to the identification of growth and skill development opportunities to ensure constant improvement and

utilization of the GCoE Digital Marketing Team.

Coordinates with GCoE Digital Marketing Team resources to ensure work is completed accurately and in accordance with standard practices / guidelines and defined service level agreements.

Shares feedback regularly to support management and onshore leads in assessment of individual skills and aptitude along with potential for career expansion.

Provides and shares on a regular cadence status updates/reports with leadership.

Ensures the entire GCoE Digital Marketing Team is working together as a cohesive unit in support of the global Digital Teams exemplary work, goals and values.

Maintains a current understanding of each Digital Teams capabilities, processes, workflows, SLAs and Gallagher brands guidelines and business divisions to ensure accurate oversight and output of deliverables.

Keep oneself abreast and updated of industry best practices in Digital Marketing and support team members as needed.

Full time