Visa Filing officer

Roles/Responsibilities

Prepare Skills Assessments, Sponsorship, Nomination and Visa applications;

Carry out legal research using available sources when required

General clerical duties, such as collecting, scanning and electronic filing of documents

Ensuring client spreadsheets and information/records are kept up-to-date and accurate by maintaining client folder as per compliance standards

Meet and greet clients, as required.

Liaise with clients over the phone, email and in-person, assist with their enquiries and provide updates on their applications

Screen phone calls, book enquiries and appointments for existing and new clients

Liaise with external organisations/stakeholders as and when required

Draft and manage emails

Assist the Registered Migration Agent with follow-ups of action items

Marketing support tag clients, maintain client lists, bulk mailouts.

Effectively coordinate and manage the day to day work

Acknowledge internal communication in a timely manner

High calibre work ethic and customer service to be upheld at all times while performing the above tasks

Full time