Sr Technical Account Manager

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 200+ employees & helping 1000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding including our latest Series B round.

The Role

We are looking for an Associate Technical Account Manager to work within our Customer Experience / Customer Success vertical. You will be part of a team that provides the first experience for customers on the Sprinto platform (while onboarding) and also implement any new products purchased by the customers.

You will work closely with the Product, Customer Success and Customer Support functions to ensure our customers are meeting their goals with Sprinto.

What does a typical day look like

Most of our day involves working with founders/CXOs/CISOs at other early and mid-sized companies over video calls. During these sessions, we help them implement the right processes in their company in order to achieve a global information security standard like SOC2, ISO27001, PCI DSS etc

We work closely with our amazing Product team, as we continuously raise the bar and delight customers with the Sprinto journey

We also work with our audit partners to ensure a smooth experience for them as well as our mutual customers. For this, you would need to gain a deeper understanding of Information Security/Cloud Security Compliance over time

As our product is expanding rapidly, we would need to not only learn fast but also enjoy researching and trouble-shooting issues, while identifying and solutions/workarounds to customer use-cases

All in all, we do whatever is necessary to ensure that the customer has a delightful experience with Sprinto. We place a very high bar on Customer Experience and this team provides the first experience for customers with the Sprinto offering. Well begun is half done!

What would make you a good fit for this role

You come from a programming background, but realised writing code is not your cup of tea

In your peer group, your communication & presentation skills stand out

You have experience in a software implementation role

You have worked with customers across time zones

You have a good technical understanding - words like S3 bucket, DB encryption, Virtual Private Cloud are not alien to you

You are systematic and methodical - you make commitments and meet them consistently

Huge bonus if you have prior experience with SOC2 / ISO27001 / GDPR / PCI DSS and other compliance standards

Benefits At Sprinto

Remote First Policy

5 Days Working With FLEXI Hours

Group Medical Insurance (Parents, Spouse, Children)

Group Accident Cover

Company Sponsored Device

Education Reimbursement Policy

Moreover, the Sprinto product has an NPS of 60+. To know what our customers have to say about us, you can read more here. To learn more about us:

Customers - Sprinto Learn how Sprinto helps fast-growing cloud companies implement security compliance programs and complete compliance audits without slowing down.

Full time