Tech Support for Kaushambi Ghaziabad

Designation: - Tech Support

Salary Range-Negotiable as per the Experience

Experience-3+ Years

Job Description: -

Experience as a Customer Support Specialist

Familiarity with our industry is a plus

Understanding of how CRM systems work

Excellent communication and problem-solving skills

Multi-tasking abilities

Patience when handling tough cases

Research and identify solutions to software and hardware issues

Ask customers targeted questions to quickly understand the root of the problem

Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e. g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Prepare accurate and timely reports

Document technical knowledge in the form of notes and manuals

Kindly share us your updated resume ASAP.

Thanks & Regards

Reenu Tiwari

E-mail: [HIDDEN TEXT]m

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M/S OS Mgmt Consulting Services

Full time