Operations Manager - Soft services

Experience: 8-10 Years as Operations Manager

Qualification: Any Graduate/MBA

Location: Noida & Multiple locations

Responsibilities

Facility/Property management background

Drives efficient day-to-day operational running of the department measured by no Client complaints and all SLAS met

Establishes and manages internal KPIs and SLAs to support client and business needs

Establishes operational processes and recommends changes based on business requirements and as part of continuous improvement efforts.

Analyzes productivity and performance reports and develops actions plans as appropriate.

regarding maintenance of delivery center and any business requirement Attends regular operations meeting and client calls

People Management

Develops and implements retention and Rewards & Recognition (R&R) initiatives and improvements based on the feedback from skip level meetings, company-wide engagement surveys, and market studies.

Ensures the proper implementation of the Company s Code of Conduct and Discipline Management Process for the Department

Handles critical incident reports from the client, initiates investigation, and creates service improvement plan

Creates budget proposals for Rewards & Recognition initiatives, management trainings, travel costs, hiring, and revenue forecast.

Ensures accuracy of invoice before submission to client by checking the documents prepared by the billing associate.

Collection of payment

P&L Management of the site

Full time