Inside Sales - Dulles

Job Description

Inside Sales – Dulles, VA

Founded in 1945, Northeastern Supply, Inc. began in a group of converted "row houses" in downtown Baltimore, Maryland. Currently, Northeastern Supply has 300 employees serving throughout 36 locations in Maryland, Pennsylvania, Delaware, Virginia and West Virginia. It is considered to be one of the Mid-Atlantic's fastest growing Plumbing, HVAC, and Water Systems businesses. We are looking to expand our growing team with an additional inside sales representative at our Dulles, VA branch.

Job Summary:

The inside sales representative will work cooperatively with outside sales and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction.

Job Responsibilities:

Recommend alternate products based on cost, availability or specifications.

Present price, credit and terms in accordance with standard procedures and customers' profitability profile.

Accurately process customer transactions such as orders, quotes and returns

Provide accurate information regarding availability of in-stock items

Obtain accurate information from vendors relating to shipment dates and expected date of delivery

Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability

Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items

Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction

Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints

Fill requests for catalogs, information or samples Setup and maintain customer files Communicate to the purchasing department unexpected increases or decreases in demand for products

Perform other duties as assigned

Qualifications:

Minimum 2-3 years work experience – Inside Sales, Customer Service.

Strong customer service and/or problem solving skills

Must be results oriented and willing to be accountable for results

Good written and oral communication skills

Ability to organize and manage multiple priorities

Available to work weekday or weekend overtime as required

Bilingual Skills (Spanish) are desirable

Physical Requirements

Ability to lift up to 75 pounds.

Requires long periods of sitting.

Frequent stooping, squatting, stretching and lifting are required to reach inventory items.

The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.