SEG SYSTEMS - IT SERVICE DESK SPECIALIST
Description:
Job Description
SEG Systems® knows retail. Whether there is a need for frames and lightboxes, retail displays or custom retail solutions, we are a trusted partner and strive to make the impossible possible. Our goal is to deliver the ultimate customer experience by being on brand, on budget and on time. We are located outside of Charlotte, NC and are a part of the Orbus Visual Communications® Group of brands. Orbus Visual Communications® Group is committed to the highest level of quality which is illustrated by our many awards, accolated and certificates. We are the leading innovator of impactful visual solutions with facilities located across North America.
We have an exciting opportunity for a IT Service Desk Specialist at our Huntersville, NC facility.
Primary Function:
The IT Service Desk Specialist will be a hands-on position accountable for providing high quality technical support and assistance to enterprise team members via Teams, phone, email or in person. The role will provide hands-on expertise for Service Desk solutions and will support, configuration, deployment of end user computing and other IT solutions.
Responsibilities and Duties
Provide first and second tier technical support and assistance to all Orbus employees at multiple locations.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Account accessibility configuration and support i.e. password resets, Microsoft Authenticator, MFA configuration etc.
Support hardware, and software system problems as they relate to m365 applications, end user computers and software, user account management, Windows Operating systems and basic network related issues.
Accountable to provide accurate information on IT products or services.
Record events and problems and their resolution in tickets and Knowledgebase articles.
Follow-up and update ticket status and information.
Pass on any feedback or suggestions by team members to the appropriate internal team.
Identify and suggest possible improvements to procedures.
Collaborate on small projects with team members.
On/Offboarding Team members.
Image and deploy IT hardware and licensing.
Qualifications and Required Skills
Bachelor’s degree in Computer Science, Information Technology or related field.
3+ years relevant experience supporting End User Computing.
Experience using Helpdesk tools such as LanSweeper, SolarWinds HelpDesk, Dameware, RemoteDesktop Manager, Teams, SmartDeploy and WireShark.
Software installation i.e. Office, Teams, Creative Suite, Solidworks
Demonstrate experience and understanding of Microsoft 365 office products, licensing, and administration.
Proficiency with Desktop and server Operating systems:
Microsoft Windows 10,11 and server 2016,19 and 22
Apple macOS 11, 12,13, 14 and iPadOS
Active Directory membership and role-based permissions.
Basic Network troubleshooting connectivity issues.
Maintain accurate inventory.
Physical Requirements of the Job
Office environment; must be able to perform frequent repetitive tasks, and be able to sit or stand at an overate a computer for up to 80% of the day.
Cognitive skills such as thinking, reasoning, understanding, learning and remembering are required 100% of the day.
Travel to Orbus sites when required.
Key Attributes for Success
Excellent analytical and problem-solving skills and the ability to multitask in a fast-paced environment.
High degree of attention to details.
High energy level to learn new skills and be productive in applying them.
Ability to establish credibility and be decisive and be able to recognize and support the organizations preferences and priorities.
Excellent verbal and written communication skills.
We are an aggressively growing company looking for candidates seeking long-term employment that will mature and develop with our business and who wants to be rewarded for their positive contribution. We offer great benefits, including medical, dental, life, and vision insurance, a company-matched 401(k), paid-time-off and more!