Customer Service Representative

ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Engagement Specialist.

Our Service Specialist provides exceptional service by email and phone. They process quotes and orders through our system, answer questions, and resolve issues promptly. They quote prices and delivery specifications accurately and assist other departments such as the sales team.

Responsibilities

Essential Duties and Responsibilities

Address customers in a professional, courteous manner with a positive attitude and active listening

Follow established processes for ensuring a quality and positive customer experience

Expedite all service requests with urgency and accuracy to meet or exceed customer expectations

Work and collaborate effectively as part of your customer experience team, including commercial and specialist support individuals

Communicate effectively and establish professional relationships with customers, suppliers and other ITS ConGlobal associates

Utilize Salesforce CRM to manage customer interaction and create trackable records

Additional Responsibilities

Identifies any potential challenges or issues and notifies supervisor

Understand and adhere to company policies and procedures

Ability to plan and execute with minimal supervision

Self-Motivated, have initiative, goal driven

Other duties that may be assigned by management

This is an exciting time at ITS and we’re growing our team! We offer full time employees the following; career growth, competitive compensation, benefits, 401K & vacation.

Qualifications

Minimum Qualifications and Skill Requirements

High School Diploma

Current customer service related experience preferred

Excellent verbal and written communication skills

Ability to understand and follow verbal instructions

Ability to communicate effectively

Ability to perform job functions while maintaining a positive demeanor

All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.

Regular Full-Time