Client Executive - Doha

In our business, we are passionate about our people who are inspiring excellence in how we engage with our clients and applying solutions to build a better working world. As a Client Executive, you will manage the account for a large petrochemical company who is a global leader in its industry.

The opportunity

As part of the primary account team, reporting to the regions Business Development Leader and with close connection to some of EY’s senior leaders, your time will be focused on activities to enable achievement of objective around account satisfaction, administration, and management. Responsible for implementing global account activation strategy and planning in collaboration with account leadership in the region. You will work with the Global Client Service Partner (GCSP), Business Development Leader (BDL) and Client Executive (CE) to drive global account activation; sales and program management; and account communications and administration. The Client Executive ensures that all locations and Service Lines (SL) of the firm are actively engaged around our largest, most complex global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters.

Key responsibilities

Implement global Account Activation strategy, methodology and processes at Account level

Support account strategy working with account leadership and drive global execution of account plan

Support service line planning activity and account integration and prepare for and facilitate account meetings

Responsible for follow-up on account actions by tracking progress against deadlines and driving activity

Proactively liaise with account team members to drive account actions and initiative

Understand both the client’s business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people

Manage and own the annual global revenue planning process

Own and Coordinate the Client Relationship Management (CRM) process

Manage the account pipeline process and drive discipline across global team

Coordinate the pursuit process for opportunities, working closely with key partners

Identify EY thought leadership and insights to be shared with the client

Serve as subject matter expert for all information related to the account

Manage Off-shore Account Coordinators– overseeing pipeline management, financial analysis, sales cycle support, client research, plan management, reporting, performance, and documentation management

Understand and define decision-making requirements to engage in designing and altering customized account report requirements

Monitor, analyze and highlight key operational performance with recommended action and resolution

Monitor the account new business development costs for local and global chargebacks

Provide admin support for account meetings scheduling and any other administrative tasks

Lead connectivity of Account Managers/Coordinators locally and around the globe sharing best practice across EY account network

Set and manage expectations with account stakeholders

Maintain a compliant status of all account threshold and processes to meet stakeholder requirements

Identify and drive the processing of account structural changes in the systems to maintain the account reporting integrity

Skills and attributes for success

Strong knowledge of account management processes and tools

Excellent written, verbal, and presentation skills, including strong command of English and Arabic.

Strategic thinking and excellent Excel and data analytical skills

Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously

Proactive action items/follow-up, input/ideas, and account teaming

Strong leadership and collaboration with onshore and remote teams

Flexible and resilient to changing priorities

To qualify you must have

A bachelor's or post-graduate degree (emphasis in Marketing or Business preferred) or equivalent relevant experience

8+years of account management or similar relevant experience ideally gained within the global petrochemical industry

Professional Services experience preferred but not essential

Must have excellent proficiency in English and Arabic writing, speaking, and presenting skills.

Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization

Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail

What we look for

We are looking for people who can combine, great listening skills, collaboration, influencing and commercial acumen. Being able thrive in an ever changing, diverse, multi-cultural environment where we expect exceptional quality and show passion for your work will set you up for success.

What we offer

We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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