Benefits Administrator

This role is being posted on behalf of Navacord partner Dehoney Financial Group (DFG).

POSITION OVERVIEW

The Benefits Administrator provides Third Party Administration for Dehoney Financial Group (DFG) which includes the administration, education, and communication of the Group Insurance Program and other benefits available to our clients. The role liaises with clients, internal stakeholders and insurance companies/carriers.

Key Duties and Responsibilities

Administer employee benefits and provide client services for various groups

Process enrolments, terminations, and changes to employee’s/member’s records by entering into online systems

Review employee applications for accurate and complete information and initiate appropriate follow-up procedures

Prepare, print and send client invoices

Produce and release accurate monthly billing statements on a timely basis to clients

Act as the primary liaison on day-to-day queries between insurance companies/carriers and the groups/clients, and when required, escalate to your Supervisor; ensure that all employee information is accurate and recorded on all insurer’s systems.

Reconcile and validate billing statements and member data records with insurance carrier records where applicable

Assist with new client implementations

Handle inquiries from employers relating to their group employee benefits and escalate to Manager when necessary

Assist the Manager with exceptions/variances and any escalated issues or actions that need to be taken related to assigned clients

Assist in writing internal and external administration manuals

Assist on various projects and other duties as assigned

The duties and responsibilities of this role may be amended as required by DFG.

REQUIREMENTS:

Bachelor's degree or diploma in Business Administration, Human Resources, or a related field, or an equivalent combination of education and experience.

Prior experience in employee benefits administration or related field highly desirable.

Strong attention to detail and accuracy in data entry and processing.

Excellent knowledge and use of Microsoft Office (Word, Excel, PowerPoint, Visio etc)

Knowledge of relevant regulations and compliance requirements.

Effective oral and written communication skills

Strong critical thinking and problem-solving capabilities

Experience in the insurance industry is an asset