Bilingual Medical Records Coordinator (remote role)

As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.

Position Summary

The Medical Records Coordinator is responsible for handling all aspects of medical records collection, organization, management, tracking, and returns in a fast paced, professional environment. The Medical Records Coordinator contacts and builds relationships with external physicians’ offices and medical facilities for collection of medical records, imaging, and pathology, tracks and sorts incoming information, organizes the records within each case, and ensures quality and timeliness of case completion. Records pertinent to case management come in many forms including physician dictated notes, imaging studies and reports (x-ray, ultrasound, MRI, CT, etc.), and pathology reports; all which need to be sorted, verified, uploaded, reviewed and, in some cases, returned upon case completion.

Role and Responsibilities

Coordinate and oversee the collection and administration of medical records and related information from doctors’ offices, hospitals, and facilities

Develop and maintain relationships with medical record facilities

Think creatively to prevent and mitigate case delays, influence external entities to secure medical records

Process and monitor payments related to records collection

Ensure timely and accurate follow-up of all assigned cases and facilities

Document case information clearly and concisely

Ensure all casework and processes follow PIPEDA and PHIPA compliant protocols throughout the entire process

Ensure the highest quality and timeliness for all outgoing reports and communications

To work successfully independently and as part of a team, with minimal supervision

Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records

Provide member with assistance, support, and follow up where necessary

Other duties as needed

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Skill Requirements/Preferences

3-5 years’ experience in a fast paced professional office environment; hospital, physician practice, or other medical environment preferred; medical records department experience an asset

Proven track record of meeting deadline oriented tasks

Knowledge of medical terminology considered an asset

Exceptional organizational and time management skills

Exceptional problem solving skills with the ability to critically think and focus on issue resolution in order to drive efficiencies

Excellent verbal and written communication skills with the ability to explain concepts in a clear and articulate manner

Ability to influence others to achieve positive results

Ability to work collaboratively with colleagues

Superior problem solving skills with ability to make decisions confidently when information or guidelines are lacking

Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat

Comfortable recommending process changes to achieve better experience for members and employees

Education Requirements

Post-Secondary degree strongly preferred

Bilingual (English & French Canadian) is required.

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position..

Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at