Senior Account Manager

The home care space is a multibillion dollar industry that has grown explosively since Covid arrived; baby boomers are getting old enough to need care, and most Americans prefer to keep their parents in their homes vs. sending them to senior facilities. We seek a highly motivated self-starter who takes ownership of their work. The ideal candidate thrives on communication and solving problems.

The streamlined processes range from getting providers contracted and licensed to provide home care, getting clients/patients for whom to provide care, starting and managing claims, and collecting and performing collections and financial audits. These processes enable home care businesses to stay alive and grow, and we have hundreds of customer testimonials that speak towards the impact on keeping these businesses afloat and thereby bolstering the delivery of care to thousands of seniors across the country.

Location: North Miami, FL (onsite)

Salary: $70k-$75k + benefits

Position Summary

As a Senior Account Manager, you will provide a high level of one-on-one support to a caseload of top-level home care providers with the goal of a one-call resolution regarding their third-party billing. You will work with customers to help resolve their problems and ensure there are no gaps in communication. You will also ensure all accounts are healthy by processing their billing and analyzing reports to catch discrepancies.

Essential Duties and Responsibilities

•Support top-level accounts that have achieved a high revenue tier

•Work side-by-side with the Enterprise department to ensure customer satisfaction for top-level accounts

•Ensure claims are processed in accordance with payer regulations, protocols, medical authorizations, and departmental guidelines

•Provide support via email, phone, and video call to resolve customer issues

•Utilize PowerBI and other reporting tools to analyze data to create action plans for resolving issues

•Identify, analyze, and research trends in submitted claims to create resolutions

•Facilitate regular meetings with customers to discuss any concerns or educational challenges

•Assist customers with setting up and navigating programs or software associated with a product or service on an as needed basis

•Utilize CRM and project management tools to carry out daily functions

Experience and Skills

•Understanding of revenue cycle management process

•Minimum 2 years of experience in customer success

•Experience in dealing with enterprise-level accounts

•Minimum 2 years of experience in medical billing

•Strong communication and relationship-building skills

•Project management experience

•Strong problem-solving and decision-making skills

•Proficiency in MS Office Suite (Outlook, Word, Excel)