Service Delivery Manager / Senior Project Manager (Program Management)

Immediate need for a talented Service Delivery Manager / Senior Project Manager (Program Management). This is a 12+ Months Contract opportunity with long-term potential and is located in Enon, OH (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:24-19551

Pay Range: $60 - $75/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Note-Candidate should be at a commutable distance.

Key Responsibilities:

Maintain high-performance levels for service-related processes and implement improvement activities wherever necessary.

Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews

Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.

Developing a deep understanding of ongoing and new projects to gain insights into the scope of service delivery.

Take accountability for service delivery performance, meeting customer expectations, and forecasting future demand.

Analyzing third-party as well as internal processes and creating strategies for service delivery optimization.

Key Requirements and Technology Experience:

Manage relationships between the Client’s Networking team and its customers (Internal and External)

Strong diagnostic and problem-solving skills

Active listening and analysis to identify issues or problems to ensure correct teams are involved in remediation efforts.

Research and creativity to identify a solution to the issue or problem.

Ability to communicate resolutions in a simple, easy-to-understand manner to the business.

A deep understanding of Service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service-level management.

Bachelor’s Degree or Equivalent Work Experience, Computer Science, MIS, or similar field

Previous experience in a large Enterprise is preferred.

Basic to Intermediate technical understanding of networking and wireless technologies

Experience using ServiceNow.

Our client is a leading Retail Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.