Desktop Support Level II

Tyto is looking for a Desktop Support Level II to join our Westover team in Chicopee, MA. This is a complex, multi-year contract supporting the Air Force Reserve Command (AFRC) Information Technology (IT) Services.

Responsibilities:

Provide support to end-users for PC, server, mainframe applications, and hardware.

Perform configurations, installations, diagnostics, upgrades, repairs and preventive maintenance of personal computer products and peripherals.

May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

Simulate or recreate user problems to resolve operating difficulties.

Recommend systems modifications to reduce user problems.

Maintain currency and highest level of technical skill in field of expertise.

Required

Experience as a desktop support technician or equivalent (IT Support, Helpdesk Support, Support Technician, etc.)

Capabilities needed to deliver in-person and remote IT aid.

Fantastic installation, diagnostic, upgrade, and restoration abilities.

Strong customer support and customer service skills.

Excellent communication skills (written and verbal).

Experience working with ServiceNow and Print Release

Experience managing network modernization work or system projects of similar scope and complexity.

Active IAT Level II Certification/Active "Security Plus" certification

On site support at Westover AFRB in Chicopee, MA.

Clearance:

Active DoD "Secret" Clearance

This is a Service Contract Act "SCA" Position

Equal Opportunity Employer: Disability/Veteran

About Tyto Athene

Tyto is an IT services and solutions company that provides mission-focused digital transformation to enhance the client experience and enable them to achieve desired outcomes. Tyto's services and solutions embody its domain expertise in four major Technology domains: Network Modernization, Hybrid Cloud, Cyber Security, and Enterprise IT. Tyto offers a broad range of service delivery models including design/install projects, Managed Services, and 'As-a-Service'. With over fifty years of experience, Tyto supports Defense, Intelligence, Space, National Security, Civilian, Health and Public Safety clients across the United States and around the globe.