Customer Service Support / Office Assistant

Title: Customer Service Support/Office Assistant - Full Time

Location: Denver, Colorado

Position Overview

The Western Sugar Cooperative has an exciting opportunity for a Customer Service Support/Office Assistant. This position will assist in an array of cross-functional responsibilities. The person needs to excel in a team environment supporting others across the office. The person should have a strong attention to detail and communication. The role will primarily support customer service while also contributing to the administrative support across the cooperative.

Essential Functions

Support Customer Service Team in key focus areas of order entry, contract management, and customer claim submissions.

Process and distribute customer complaints as needed

Customer Portals: Upload and manage information within customer supplier portals or systems

Support CS as a back up for monitoring errors in the PartnerLinQ Portal where EDI orders/invoices are transmitted.

Complete customer price change forms and new product item forms

Compile customer related data to support the Sales Team

Maintain data base for customer specifications

Support and engage with Marketing and communication activities

Support entering basic supplier information for customer bid processes, including requests for quotes (RFQ) or request for proposals (RFP)

Handling office tasks, such as filling, generating reports, setting up meetings

Overseeing office cleaning and maintenance performed by building; copier maintenance, mail (outbound and sorting inbound), postage machine, Fedex & UPS

Ordering and reordering office supplies

Checking office voice mail and routing callers to the appropriate party

Organize and distribute daily mail

Greet and assist visitors

Maintain polite and professional communication via phone, email, and mail

Organize new hire access (building, phone, office space) and supplies (business cards, email)

Maintaining phone lists

Plan meeting lunches

Skill & Experience Requirements

High school diploma required. Preferred Associate or Bachelor’s degree

Superior customer service approach

Excellent computer competence (Outlook, Microsoft Office, Word, and Excel)

Exceptional organization skills

Accuracy and attention to detail

Excellent verbal and written skills

Take initiative and set high personal standards of performance

Friendly, results oriented, collaborative, and dedicated

Good time management skills

Strong problem-solving skills

Travel

Limited

Position Type:

Non-Union

Status:

Non-Exempt

Location:

Denver, CO

Benefits:

Medical, Vision, Dental, LTD, Life Insurance, Employee Assistance Program (EAP), 401K with match opportunity and the Company also contributes an additional 6% discretionary amount into each employee’s 401(k) at the end of the calendar year. Vacation, Salaried Continuance Plan, Holidays, and Paid Sick Leave if required by applicable State Law.