Desktop Support Technician

I am seeking a skilled Field Operations Technician to join a successful team. As a Field Operations Technician, you'll be at the forefront of providing end-user support across a variety of tasks within their operations. Your role will involve not only resolving technical issues but also guiding the Field Operations Team in their tasks.

Key Responsibilities:

Provide end-user support for personal computer hardware and software, employing both hands-on and remote resolution techniques.

Install and maintain computer hardware and software systems.

Troubleshoot a wide range of issues including desktops, laptops, network, telecom, video conferencing, VoIP, mobility, and infrastructure problems.

Offer guidance and direction to the Field Operations Team to ensure efficient operations.

Collaborate with other teams to ensure seamless integration and resolution of technical issues.

Manages IT Incident queue and can work level I / II / III technician problems as needed.

Knowledge with System Center Configuration Manager (SCCM) and its components; Install, configure, monitor, support, optimize, and administer.

Maintain and support Windows Active Directory domain, ensuring security and availability of user logins, ACL permissions, Group Policies, and network printing, according to corporate policies and requirements.

Create and maintain documentation for company Knowledge Base, as it relates to both end-users and IT staff, using appropriate and effective communication techniques for both.

Performs on-site or remote desktop support of end-users.

Other duties as assigned.

4+ Years’ experience in IT Relationship Customer Support

4+ Years desktop/laptop/mobility hardware maintenance, repair and troubleshooting