Senior Desktop Support

About you:

Advanced proficiency in Microsoft Office products

Knowledge of related problems with OS and registries

Advanced knowledge time recording systems, metadata management systems, PDF converters, media players, document encryption and compression tools

In-depth understanding of AD including Active Directory role, Exchange, TCP/IP, DNS, DHCP, VPN as it relates to desktop support activities

Strong knowledge of hardware, printers and laptops and iPhone and Android devices

Imaging and configuring PCs to Firm standards for rollout to users

Strong knowledge of standard virtual meeting platforms and in-room equipment necessary to support meetings and events

Ability to 'teardown' and repair laser printers (where applicable)

Ability to build a clone computer and troubleshoot all computer hardware issues

Strong knowledge in replacing broken parts in laptops and troubleshoot all laptop hardware issues

Knowledge of document management systems and e-filing processes

Day to Day:

Provide full life cycle management of all escalated incidents, requests and problems including troubleshooting research, investigation, isolation and resolution

Update and manage of all escalated tickets in accordance with local, regional and global standards and processes

Work with the team to manage all local hardware assets and assist with hardware upgrades and tracking

Successfully meet timelines and/or budgets for assigned projects

Provide support to other IT teams by providing testing of new software packages and upgrades to existing software applications

Update and contribute to the Knowledge base to share expertise

Act as a technology resource to the Firm for industry trends, technology implementations (hardware and software) and change management issues

Repair and maintain all Firm-supported laser printers, laptops, desktops and video equipment in accordance with firm standards

Participate as required in moving users to other offices or floors

Configure and monitor equipment used for high level meetings

Provide in-room support for audio visual/video conferences, meetings and events utilizing video conferencing platforms and systems from Cisco, Webex, Zoom, Microsoft Teams and other virtual platforms.

Interact directly with video conference users to provide remote, phone based, and in-room support/troubleshooting for real time and scheduled video conference bridges