Service Desk Engineer IT Helpdesk

Job Description

Middleground Technologies is looking for a IT Service Desk Engineer to join our team in our Westchester office. This person will provide technical guidance and support to our business and customers.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Responsibilities:

Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.

Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements:

Bachelor's degree in Computer Science (or the equivalent) is required

Four years of related technical support experience with end user PC support, servers, and networking.

Technically savvy with strong project management skills

Experience troubleshooting issues and achieving solutions

The ability to explain to a non-technical person in a way they will understand

Middleground Technologies is an IT Managed Services organization dedicated to helping our clients with all of their technologies needs such as tech support, projects, cybersecurity, voip, and more. Our employees enjoy a work culture that promotes empowerment and work life balance, and of course room to grow!

Benefits include 401K, Health, Vision, Dental, Paid Time Off, Company Outings, Training and professional development.

Employees can also take advantage of offerings like casual dress code, free parking, corporate discounts and more!

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