Site Operations Associate

Adecco Creative is partnering with a luxury retail brand in NYC to recruit for a contract Site Operations Associate role. This will be a temporary position and will run for approximately 5 months. The position will also be hybrid in Midtown Manhattan.

This role with be contributing in day to day responsibilities to provide the best customer experience throughout the customer journey (from entering the site to checkout)

Identify and manage issues and working with key partners to resolve/troubleshoot/prioritize urgency

Optimize current site experiences based on assortment, customer trends/engagement (site search, filters, reviews)

Collaborate with partners to gather customer feedback and solution on issues/callouts

Assist in validating site tests/site enhancements prior to launch

Assist in day to day analytics based on business needs (therefore need working knowledge of GA with strong understanding of ecommerce KPIs)

Has historically worked with IT/Support, Product, Testing teams; Marketing & UX a plus

The accomplished individual will possess...

4+ years working in eCommerce

BA or BS degree

A self-starter, “can do” attitude

Strong analytical skills with an understanding of ecommerce business KPIs

Effective communication skills, particularly in synthesizing and presenting data

Exceptional attention to detail

A passion for innovation, highly resourceful and creative in solving problems

Ability to multitask and prioritize effectively to meet deadlines

Proficiency in Demandware, Google Analytics, Tableau and JIRA