Technical Support Analyst

6 MONTH CONTRACT TO START 3 POSITIONS AVAILABLE

100% ONSITE IN ORLANDO, FLORIDA LOCAL CANDIDATES PREFERRED

Position Summary:

Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.

Job Responsibilities:

? Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners

? Assists in coordinating audiovisual setups and video conferencing support

? Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)

? Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)

? Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).

? Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.

? Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.

? Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11

? Collaborate and assist with other areas of the IT department on projects and initiatives

? Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday

? Participate in after-hours (evening & weekend) on-call rotation

? Travel to remote locations to provide support, as needed

? Perform other duties as assigned

? Ability to lift 50 pounds

Required Skills:

? IT Enterprise experience is preferred

? High school diploma or equivalent; additional certifications or relevant education is a plus.

? Ability to learn new systems and software in a fast-paced environment.

? Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.

? Ability to manage multiple priorities and work independently or as part of a team.

? Capacity to perform in high-pressure situations, with strong organizational and time-management skills.