Energy Trade and Risk Management (ETRM) Support Analyst

Job Title: Energy Trade and Risk Management (ETRM) Support Analyst

Direct Hire Opportunity

Sorry, No Sponsorship

Onsite

Overview:

As an IT ETRM Support Specialist, you will play a key role in supporting and enhancing the Openlink RightAngle system used in crude marketing operations. This position demands strong skills in system support, excellent communication abilities, and a customer service-oriented mindset.

Key Responsibilities:

Regularly interact with end-users, developers, and management to support and improve the RightAngle system.

Accurately document issues and enhancement requests, providing detailed information for the development team.

Address and resolve queries from end-users, especially concerning data-related problems.

Develop and maintain functional design documentation for the system.

Undertake analysis, testing, and deployment of system upgrades, patches, and custom developments in RightAngle.

Requirements:

Proficient with Openlink RightAngle S14 or higher

Proven customer service excellence with strong interpersonal and communication skills.

1-5 years of experience in application support.

In-depth understanding of SQL and relational database principles.

Familiarity with software development life cycle models like Agile and Waterfall.

Experience using ticketing systems, such as Remedy.

Knowledge of the entire data flow in RightAngle, including trade capture, contract management, lease center, credit, risk, scheduling, inventory, and settlements.

Ability to craft complex pricing provisions and report views.

Skill in testing business scenarios in RightAngle, from deal capture to invoicing.

Strong analytical and problem-solving abilities, with keen attention to detail.

Able to work under pressure and meet strict deadlines without compromising on quality.

Self-starter, able to quickly evaluate situations and develop effective solutions.