AV Technician

Our client is seeking an IT-AV Support Technician who will deliver end-to-end support to employees, event attendees, and guests in accordance with Service Level Agreements and expectations for quality customer service. The AV/IT Support Technician will be expected to provide support for facilitating Zoom meetings and events.

Job responsibilities:

Focus on the support of users, endpoint devices, audiovisual, and other staff-facing systems operating at local facilities.

Support onsite and offsite special events – both small and large - in theaters, auditorium halls and conference rooms on customer premise and other customer-associated venues.

Repair/maintenance of all customer audio visual systems.

Support installation of temporary and permanent exhibits.

Create, maintain, and catalog technical system documentation.

Support system upgrades and associated testing throughout audio visual estate.

Coordinate equipment repairs/replacement with vendors as needed.

Compress and digitize audio and video data.

Ensure the safe storage and integrity of data.

Required experience:

3-5 years’ experience coordinating/supporting live events/productions or installing/supporting/troubleshooting integrated audio-visual solutions

Ability to interact professionally and confidently with senior officials/executives and other VIPs

Experience working onsite & remotely performing system commissioning, staging, programming, testing and integration.

General competency/knowledge of major AV vendor hardware and their product’s functionality

Working knowledge of Crestron, AMX, Medialon control systems; Biamp, Ashly, Symmetrix, Crestron, and/or QSC audio DSPs (certifications a plus)

Excellent written and verbal communication skills

Ability to accommodate flexible working schedule, including weekends and holidays

Proficient with Google Workspace and Microsoft Office Suite

May require occasional lifting (up to 25 lbs)

Requires extensive sitting, standing and walking

Some travel requiring multi-night stays within and at times outside the local work area

Valid driver’s license

Must be willing to complete background checks and drug tests required by current or future contracts.

CTS or other industry recognized certifications a plus