Learning Management Support Administrator

CRH is a leading global diversified building materials group, employing over 75,800 people at more than 3,160 locations in 29 countries. CRH is the leading building materials company in North America and the world. We manufacture and distribute a diverse range of superior building materials, products, and solutions, which are used extensively in construction projects of all sizes.

Position Overview

The Learning Management Support Administrator will focus on supporting the day-to-day support activities of the learning management system (LMS) and learning experience platform (LXP). As a key member of our team, you will play a crucial role in ensuring the smooth operation of systems to optimize employee training and development.

This role can be located at any CRH office in the Eastern Time Zone.

Key Responsibilities (Essential Duties and Functions)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Provide technical support and troubleshooting for users of Degreed LXP and the SAP SuccessFactors LMS

Collaborate with the training and development team to administer training materials on digital platforms

Ensure smooth communication and support relationship with the content providers

Monitor system performance and address any issues or inefficiencies

Conduct regular system audits to ensure data accuracy and compliance

Assist in the integration of HRIS with the learning management platforms (including LXP)

Stay updated on industry trends and best practices in learning management technology

Assist in the implementation and configuration of SAP SuccessFactors and Degreed Learning Experience Platform (LXP) platforms

Design, develop, and maintain proper end-user system support documentation

Perform other duties as assigned

Qualifications

Education/Experience

Bachelor’s degree in a related field or equivalent work experience

Minimum of 1 year experience in systems support

Experience in SAP SuccessFactors / Degreed LXP platforms or any other learning platform is preferred

Work Requirements

18 years in age or older

Pass pre-employment drug screen and criminal background check

Adherence to safety requirements and procedures as outlined in the Employee Handbook

Potential travel around 5%

Knowledge/Skill Requirements

Strong analytical, diagnostic, and troubleshooting skills

Service oriented and client focused

Excellent communicator; both verbal and written

Ability to work in a demanding and fast-paced environment

Ability to work well in collaborative team environment and as an individual contributor

Excellent organizational skills with strong attention to detail

Strong time management skills

High standard of ethics, integrity, and trust

The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What CRH Offers You

Highly competitive base pay

Comprehensive medical, dental and disability benefits programs

Group retirement savings program

Health and wellness programs

A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

CRH is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability