Information Technology Generalist

Job Description

Otterbein Senior Life has an opening for a fulltime, salaried IT Generalist. This position is located at Otterbein SeniorLife in Franklin, Indiana. The candidate will perform general maintenance and end user support tasks as well as analyze, troubleshoot and repair computer systems, hardware & peripheral equipment, both remotely and on-site.

Responsibilities:

Provide hands-on & remote controlled workstation support services

Repair, rebuild & replace desktop & laptop systems

Documentation – Inventory, Helpdesk, Hardware & Software

Provide Helpdesk and after hours support on a rotating basis with other team members

Record and close tickets in the Helpdesk database

Qualifications:

BS Degree with an I/T or business related major or equivalent work experience

A+ certification (additional IT related certification is a plus)

Proficient with MS Office Suite of products

Knowledge & working experience with Active Directory

Knowledge & working experience with Desktop Windows O/S

Knowledge of network cabling

Excellent communication skills, positive attitude, organized and detail-oriented

Benefits*

Medical insurance with free virtual doctor visits

Vision and dental insurance

Paid Time off that accrues immediately

Paid Holidays

Life insurance

Retirement Savings with a 401(k) or 403(b) with company match

Get access to 50% of your wages before pay day through PayActiv

Employee sponsored fund for employees in need

Employee Assistance Program (EAP)

Tuition Assistance

*Some benefits may vary based on hours worked