Non-Profit Program Support Specialist

Job Description

Product Program Specialist

SUPERVISOR: Product Program Director

DEPARTMENT: Product Program

FLSA STATUS: Non-Exempt

POSITION SUMMARY

The Product Program Specialist is responsible for assisting in planning, coordinating, organizing, and implementing Girl Scouts Diamonds strategies and campaigns that support Girl Scouts, caregivers, volunteers, and staff. The Product Program Coordinator aids with the management of the Girl Scout Fall Product and Cookie Programs and all debt procedures for these programs.

MAJOR ACCOUNTABILITIES

Coordinate product programs in regional areas according to GSDAOT strategy and GSUSA guidelines

Aids with facilitating interactive in-person and online volunteer, staff, and caregiver training

Provide customer-centric support for the product program department, including working as the lead of the Product Program email inbox and maintaining a current customer solutions catalog for the product program department.

Work in coordination with the Product Program team to keep accurate information in Product Program platforms regarding sales, registered girls, delivery, debt, inventory, rewards, etc.

Acts as the lead in facilitating the Central Arkansas regional cupboard during the Girl Scout Cookie Program, including oversight of staff, daily reconciliations, and meeting volunteer needs. Ultimately, the Product Program Specialist is responsible for cupboard coverage

Work in coordination with the Product Program Director to assist with volunteer-led cookie cupboards, including soliciting, training, supporting, managing inventory and Smart Cookies settings, and enforcement of procedures

Prepares and safeguards the ACH and debt list for both product programs for review by the Product Program Director, including meeting all major submission deadlines, ensuring all departmental procedures are followed for internal documentation, and providing timely notices to debtors.

Work in coordination with the Product Program team to plan and facilitate Girl Scouts Gives Back week which concludes the Cookie Program

Acts as liaison to volunteers with solicitation and support of robust cookie booth opportunities

Act as subject matter expert on sales platforms (M2OS, Digital Cookie, Smart Cookies) to volunteers, caregivers, and staff and work in coordination with the Product Program team with system setup and maintenance

Assist with maintaining internal departmental processes and procedures that support consistency in product program management

Ensure the accuracy of all Product Program transactions and the safeguarding of assets (printed materials, inventory, and incentives)

Assist with maintaining up-to-date contact information, position paperwork, and rosters for Service Unit Product Manager volunteers

Aid with the creation of accurate and informative curriculum materials (program guides, print/digital resources, etc.) for the Fall Product and Cookie Programs

Work cross-functionally with the program department to create financial literacy programming for volunteers and Girl Scouts

View, decipher, and compile reports as requested to monitor trends in the Product Program

Assist with any other assigned responsibilities as needed

In keeping with our commitment to the Girl Scouts Law and Promise, our council places particular emphasis on teamwork, investment in the success of the organization, and commitment to each other. To align with those values, we expect that all team members will actively engage in 'all call' endeavors as announced by the organization periodically. There are times throughout our year when the work of other departments becomes heavy and/or critically timely. In the spirit of teamwork, we require that requests for assistance be met with collaborative enthusiasm by all team members. Examples may include but are not limited to membership recruitment/renewal campaigns and efforts, product program logistics and support to include cookie cupboards and volunteer assistance, volunteer appreciation and engagement, retail inventory and delivery (among regional offices), program signature event participation, and support, and property maintenance/improvement as requested.

SUPERVISORY ACCOUNTABILITIES

Staff: None

Committee(s): None

CULTURAL EXPECTATIONS

Professionalism - complying strictly with corporate policies and procedures; conducting oneself with integrity, reliability, and accountability; demonstrating pride in attention to day-to-day work and processes; representing the organization well and being committed to its mission; developing and maintaining relationships with a spirit of inclusion and respect; exhibiting courtesy and attentiveness to the thoughts, feelings, and ideas of others; engaging in courageous conversations by being able to engage considerately with others; representing the organization appropriately and effectively with your words, actions, and appearance

Timeliness - being accountable to deadlines and schedules; holding oneself to a high standard of punctuality and preparedness; optimizing personal timetables to accelerate organizational workflow and prevent/reduce inefficiencies of time, resources, and talent; being available and accessible during work hours; showing up for work on time and when you should.

Organizational Citizenship - being a productive member of the organizational team; contributing to the collective whole of the organization; having a commitment to the success of the organization, as well as your member department; devoting yourself to the advancement of our collective mission.

Environmental Respect - demonstrating respect and care for all organizational property and facilities; engaging in practices that support a welcoming and productive workspace; remaining mindful and sensitive to the needs/feelings of other team members; doing your part to keep property and facilities clean, uncluttered and well-maintained to support an optimally operational environment; dedicating yourself toward the Girl Scout ideal of 'leaving a place/space better than you found it; conserving energy and resources whenever possible.

Possibility Thinking - striving to contribute to a 'next-level' mindset regarding organizational objectives; engaging in innovative work plans to achieve goals; participating in discussions and seeking input regarding problem-solving measures; exhibiting creativity and a willingness to try new things to achieve results.

KNOWLEDGE AND CREDENTIAL QUALIFICATIONS

Required

Strong computer skills in Microsoft Office including Word, Excel, Outlook, and PowerPoint and the ability to quickly learn software sales systems (M2OS, Digital Cookie, Smart Cookies)

Valid driver's license and safe driving record

Preferred

Associate's degree or equivalent experience

Ability to drive transit vans or box trucks

Experience with accurately presenting information to large groups

Knowledge of Girl Scout Leadership Experience

ABILITY AND SKILLS QUALIFICATIONS

Able to plan, organize, and facilitate programming

Strong data entry skills and the ability to decipher and compile reports

Experience with and able to encourage, coach, and mentor volunteers and fellow staff

Adept at conflict resolution

Active listening skills

Ability to be a team player and provide backup support in the office

Highly organized, self-managing, independent thinker possessing strong attention to detail

Subscribes to the principles of the Girl Scout Movement

Demonstrated ability to successfully manage multiple priorities, work independently, and meet deadlines.

Strong human relations skills and can work well with people of diverse backgrounds

Ability to exercise good judgment

Excellent written and oral communication skills

Solution-driven with the ability to effectively problem-solve

Physical ability to frequently stoop, kneel, bend, crouch, reach overhead, grasp, push, pull, lift, and move objects up to 25 pounds at shoulder height.

HOURS AND TRAVEL

Occasional weekends and evenings, especially during peak seasons

Up to 10% travel

**To apply for this position, please go to:

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to complete other duties as assigned.