Animal Resource Center Coordinator

Job Description

PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team.

JOIN US & MAKE A DIFFERENCE!

THE MISSION

To lead the way toward a compassionate and caring community for all animals.

OUR VALUES

LEARNING: We commit to best practice and professional development through continuous education.

INTEGRITY: We value honest and transparent communication and decision making using evidence based practices.

COLLABORATION: We value teamwork in our organization and partnerships with our community to deliver exceptional service.

KINDNESS: We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination.

JOB TITLE: Animal Resource Center Coordinator

FLSA: Non-Exempt

FT/PT: Full Time

SUMMARY

Through transparent communication and resources, the mission of the Animal Resource Center is to inform and empower the public to support the animals in their communities.

The Animal Resource Center staff support the welfare of the animals and community served by Pasadena Humane by acting as frontline team members in customer care.

The Animal Resource Center staff work with members of the public, staff, and volunteers to assist with animal-related appointments, intakes, and reunifications and ensuring all general inquiries from the members of public are addressed. They support the community through high-quality customer service; delivery of public services; coordinated admissions; problem solving; offering alternatives to intake; providing resources to help keep animals in their homes and out of the shelter; and helping ensure the welfare of the animals in our community.

The ARC Coordinator also tracks department data and coordinates with all other departments at the shelter to ensure quality customer care and animal care. In addition, the ARC Coordinator serves in a leadership role. The ARC Coordinator is expected to provide guidance to team members, oversee challenging client service cases, and work directly with the ARC manager to develop and implement operational strategy.

REQUIREMENTS AND QUALIFICATIONS

HS Diploma, GED or Proficiency Certificate

2 years of experience working in any of the following: animal welfare, animal rescue

One year of experience in a leadership role. Specific training in supervision or leadership may be considered.

Well-developed interpersonal, public speaking, and written skills.

Excellent communications and proven organizational ability.

Ability to perform multiple tasks and manage several projects simultaneously.

Proficient in computer applications, databases, Microsoft and Google suites, and email.

Strong sense of professional judgement and ability to maintain confidentiality.

Cultivate and maintain positive relationships with supervisor, leadership, coworkers volunteers and the general public – promoting a strong collaborative team approach.

Must come to work regularly and on time, foster collaborative relations with coworkers and supervisors - treating coworkers, supervisory staff, members and guests with respect, courtesy. Refrain from abusive, insubordinate and/or violent behavior.

Must be able to work independently with minimal supervision.

Ability to lift up to 50lbs.

WORK SCHEDULE

Must come to work regularly and on time. Must be available able to work early hours according to the needs of the department schedule. Must be available to work weekends and holidays according to the needs of the department schedule.

WORKING CONDITIONS

Fast-paced environment. Employees are exposed to numerous animals (living and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; talk or hear and/or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws. Federal law requires proof of citizenship or "alien right-to-work" status. Pasadena Humane maintains a drug-free workplace and performs pre-employment substance abuse testing.